Resolving disputes

When a user initiates a dispute, a message is sent by the bot to the dispute channel. Only solvers can take it by tapping the Take dispute button. Before taking a dispute, the solver must be sure that he/she have the community setted up, to set up the community, the solver must run the command /setcomm @community-group.

Dispute Capture

Once the solver takes the dispute, the bot will send them all the necessary information to resolve it. The solver will also have to communicate with each party, understand what happened, and complete the order or cancel it.

Dispute details capture